1. Nature of the Digital Service
RelayWA (operated by RelayWA Technologies) provides intangible, digital Software-as-a-Service (SaaS) infrastructure, developer APIs, and cloud-hosted WhatsApp socket connectivity. All services, wallet balances, and API access tokens are delivered electronically upon account activation and payment verification.
2. Automated Pre-Send Failure Refunds
We believe in completely honest accounting. When you initiate a message send from our dashboard or REST API (POST /v1/messages), your wallet balance is debited in integer paise at the published rate.
3. Delivered & Dispatched Messages
Once a message has been authorized, queued, and transmitted across our Baileys engine sockets to the WhatsApp network (status transitioning to sent, delivered, or read), the telecom socket resources and compute operations have been irreversibly consumed.
Consequently, delivered, sent, or acknowledged messages are strictly non-refundable under any circumstances. Uncertain transmission outcomes or unconfirmed read receipts do not constitute non-delivery.
4. Wallet Credits & Non-Withdrawable Balances
RelayWA operates on a prepaid wallet model in Indian Rupees (INR):
- Welcome Credit: The ₹10 complimentary welcome credit granted upon email verification is promotional. It cannot be converted to physical cash, transferred between accounts, or withdrawn.
- Prepaid Balances: All funds deposited into your wallet via UPI to
sumanmalikrepo@slcare strictly dedicated for consuming messaging services on the platform. Wallet credits do not expire as long as your account remains active. - No Cash Withdrawals: Funds deposited into the wallet are non-refundable and non-withdrawable once credited to your balance, except in cases of verified administrative payment errors as outlined in Section 6.
5. Strict Dispute & Chargeback Clause
Important Notice Regarding Payment Disputes:
NO REFUND WILL BE ISSUED IF ANY DISPUTE IS FILED.
If a customer initiates an external payment dispute, bank chargeback, UPI fraud complaint, or payment gateway contest without first contacting RelayWA support and allowing seven (7) business days for mutual resolution, the following strict actions will be taken immediately:
- Immediate Account Termination: The customer’s RelayWA account and all associated API keys will be immediately and permanently revoked.
- Complete Forfeiture of Balance: All remaining wallet balance, active messaging credits, and pending refunds will be 100% forfeited with zero refund.
- Fleet Blacklisting: The customer’s linked WhatsApp phone number, domain, and IP addresses will be permanently blacklisted from all RelayWA gateway fleets.
We maintain comprehensive cryptographic audit logs of all API calls, IP addresses, UTR transaction receipts, and timestamped delivery receipts, which will be submitted as conclusive evidence to banking institutions and cyber authorities against fraudulent dispute claims.
6. Legitimate Clerical & Duplicate Payment Corrections
If you inadvertently paid twice via UPI for the same recharge, or made a clerical typo in the submitted amount, you may request an administrative correction provided you:
- Submit your inquiry to support@relaywa.com within 48 hours of the transaction.
- Provide your registered account email, exact banking UTR / reference number, and a verifiable bank payment receipt screenshot.
- Have not consumed the disputed funds in outgoing messaging jobs.
Following internal bank verification, our billing team will rectify the transaction or reverse the duplicate payment within 5–7 business days to the originating UPI VPA.
7. Billing Support Contact
For any questions regarding your wallet ledger, transaction history, or recharge verification, please contact: